Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate to provide support to patients in a remote monitoring program.

Key Responsibilities

• Assist customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communication to ensure issues are resolved and gather feedback

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in customer-facing healthcare roles, such as advocacy or insurance
• Experience with remote patient monitoring support is a plus
• Prior experience working in a metrics-driven position
• Experience working with Medicare patients