Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate to provide support to patients in a remote monitoring program.

Key Responsibilities

• Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communication with customers to ensure satisfactory resolution of issues and gather feedback

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Experience in a customer-facing healthcare role, assisting patients in navigating the healthcare system
• Experience working with Medicare patients is preferred
• Prior experience in a metrics-driven position
• Willingness to receive and provide constructive feedback