Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate.

Key Responsibilities

• Provide professional assistance to patients via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate patients on the features and benefits of technology products to enhance their usage
• Conduct follow-up communications to ensure issue resolution and gather feedback

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in a customer-facing healthcare role, assisting patients in navigating healthcare systems
• Experience working with Medicare patients
• Prior experience in a metrics-driven position
• Willingness to receive and provide constructive feedback