Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate to provide support to patients in a remote monitoring program.

Key Responsibilities

• Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communication to ensure customer satisfaction and escalate concerns as needed

Required Qualifications

• Multi-channel help desk experience interacting directly with consumers
• Experience in a customer-facing healthcare-related field
• Previous experience in a metrics-driven position
• Experience working with Medicare patients
• Prior experience in a remote work environment