Patient Success Advocate

Job Summary

A company is looking for a Senior Patient Success Advocate to provide comprehensive support to patients in a remote monitoring program.

Key Responsibilities

• Handle incoming patient inquiries across multiple channels and provide timely solutions
• Educate customers on technology products and ensure effective usage of medical devices
• Manage patient disenrollment processes and assist in billing operations

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in customer-facing healthcare roles, especially with Medicare patients
• Prior experience in a metrics-driven position
• Solid understanding of healthcare billing and insurance processes
• Familiarity with Google Suite and remote work environments