Patient Success Advocate

Job Summary

A company is looking for a Patient Success Advocate - Weekends.

Key Responsibilities

• Provide courteous and professional assistance to customers via phone, email, and chat
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communication with customers to ensure issue resolution and gather feedback

Required Qualifications

• Multi-channel help desk experience interacting directly with consumers
• Experience in a customer-facing healthcare related field
• Previous experience working in a metrics-driven position
• Experience working with Medicare patients
• Prior experience working in a remote work environment