Patient Success Advocate

Job Summary

A company is looking for a Patient Success Advocate - Weekends.

Key Responsibilities

• Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products to enhance their usage
• Conduct follow-up communication to ensure customer satisfaction and escalate concerns as needed

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in a customer-facing healthcare role, such as advocacy or insurance
• Experience working with Medicare patients
• Previous metrics-driven work experience
• Willingness to receive and provide constructive feedback