Patient Success Advocate

Job Summary

A company is looking for a Patient Success Advocate - Weekends.

Key Responsibilities

• Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communications to ensure customer satisfaction and escalate concerns as necessary

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in customer-facing healthcare roles, such as advocacy or health systems
• Experience with remote patient monitoring support is a plus
• Prior experience working in metrics-driven positions
• Experience working with Medicare patients