Patient Success Advocate

Job Summary

A company is looking for a Patient Success Advocate - Weekends.

Key Responsibilities

• Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communication to ensure issue resolution and gather feedback

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in a customer-facing healthcare-related field, assisting patients in navigating the healthcare system
• Experience working with Medicare patients
• Prior experience in a metrics-driven position
• Willingness to receive and provide feedback with positive intent