Patient Success Advocate

Job Summary

A company is looking for a Patient Success Advocate - Weekends.

Key Responsibilities

• Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communication to ensure customer satisfaction and escalate concerns to care delivery teams as needed

Required Qualifications

• Multi-channel help desk experience interacting directly with consumers
• Experience in a customer-facing healthcare role, assisting patients in navigating the healthcare system
• Prior experience working in a metrics-driven position
• Experience working with Medicare patients
• Willingness to receive and provide feedback with positive intent