Patient Success Advocate

Job Summary

A company is looking for a Patient Success Advocate.

Key Responsibilities:

• Manage incoming and outgoing patient calls regarding medical bills
• Utilize the Cedar platform to handle patient questions via chat, phone, and email
• Lead the payment posting process and follow up on defaulted payments

Required Qualifications:

• 2-3 years of customer service experience via phone or call center
• 1-2 years of medical billing, insurance, or related healthcare experience
• Experience navigating electronic medical record systems
• Proficiency in Google Suite
• Ability to toggle between multiple systems and efficient typing skills