Patient Success Representative

Job Summary

To support patients throughout their care journey, the full-time Patient Success Representative will provide compassionate support, coordinate scheduling and administrative workflows, and respond to patient inquiries in a remote environment.

Key responsibilities

• Respond to patient inquiries across phone and messaging platforms with clear and timely communication
• Assist with scheduling appointments and ensure smooth patient onboarding and retention through follow-ups and proactive check-ins
• Coordinate clinical and administrative workflows, including prior authorizations and prescription requests, while accurately documenting patient interactions

Required qualifications

• 2+ years in a patient-facing support role, preferably in behavioral health, digital health, or telehealth
• Previous experience in a telehealth or call center environment is highly preferred
• Familiarity with healthcare workflows, including scheduling and documentation
• Proficiency in spoken and written English
• Detail-oriented with strong organizational skills and clear documentation habits