Patient Success Specialist

Job Summary

A company is looking for a Patient Success Specialist.

Key Responsibilities

• Respond to participant inquiries and conduct follow-ups for additional support
• Verify insurance coverage, obtain prior authorizations, and communicate details to patients and staff
• Support medical billing processes and ensure compliance with regulations and documentation

Qualifications

• Education: College education (BA, BS) preferred or equivalent experience in Behavioral Health/Healthcare customer service
• Experience: 2-3 years in a medical office or healthcare setting focusing on insurance and billing
• Proficiency in medical billing software and electronic health records (EHR)
• Strong knowledge of insurance verification and payer guidelines
• Empathetic and professional patient interaction