Patient Support Advocate

Job Summary

Working remotely, the full-time Patient Support Advocate will manage outbound calls to secure claims and application status, facilitate inbound call engagement, and maintain accurate documentation throughout the patient support process.

Key responsibilities

• Make outbound calls to programs and payers to obtain claims and application status
• Engage with inbound calls and direct them to appropriate team members
• Manage fax communications and perform data entry across EMR and internal CRMs

Required qualifications

• 2 years of experience in a healthcare environment
• Experience working within an EMR/EHR system is a plus
• 2+ years in a heavy outbound call environment
• Customer service experience and etiquette
• Experience working in a remote environment