Patient Support Agent

Job Summary

A company is looking for a Patient Support Agent to provide compassionate support to patients in recovery.

Key Responsibilities

• Manage 75-100 inbound/outbound calls daily and respond to emails and online chats
• Schedule appointments and maintain accurate patient accounts, including registration and insurance verification
• Meet performance goals related to efficiency, call quality, and patient satisfaction

Required Qualifications

• 3-5 years of experience in the healthcare field, preferably in a multi-site organization
• 3-5 years of experience with EMR systems
• Intermediate to advanced skills in MS Office, particularly Excel
• High School Diploma required; Associate's degree preferred
• Bilingual in English/Spanish is preferred