Patient Support Agent

Job Summary

To support a growing telemedicine company, the part-time Patient Support Agent will engage with members via phone, email, and chat to provide empathetic assistance, clarify treatment plans, and resolve inquiries while working remotely.

Key responsibilities

• Serve as the first point of contact for patient inquiries regarding accounts, prescriptions, and platform navigation
• Provide patient-centered support by actively listening to concerns and de-escalating challenging situations
• Investigate and resolve patient issues promptly, collaborating with internal teams to ensure accurate solutions

Required qualifications

• Experience in customer service, patient support, or call center roles, preferably in healthcare or telemedicine
• Proficiency with CRM software and general office software
• High school diploma or equivalent; Bachelor's degree is a plus
• Ability to work independently and collaboratively in a dynamic environment
• High attention to detail and accuracy in documenting patient interactions