Patient Support Agent

Job Summary

Compassionate and detail-oriented, the full-time Patient Support Agent will serve as the primary point of contact for members, providing empathetic support, addressing inquiries, and resolving issues efficiently in a remote environment.

Key responsibilities

• Engage with members via phone, email, and chat to address questions related to accounts, prescriptions, and platform navigation
• Listen actively to patient concerns and de-escalate challenging situations with professionalism and empathy
• Document all patient interactions and resolutions accurately in the CRM system to support continuity of care

Required qualifications

• Experience in a customer service, patient support, or call center role, preferably in healthcare or telemedicine
• Proficiency with CRM software and general office software
• High school diploma or equivalent; Bachelor's degree is a plus
• Ability to work independently and collaboratively in a dynamic environment
• Adaptability and a willingness to learn new systems and processes quickly