Patient Support Center Representative

Job Summary

Working remotely in the Eastern, Central, or Mountain Time zones, the full-time Patient Support Center Representative will manage patient interactions, ensuring satisfaction and accuracy while providing support for appointments, claims, and eligibility inquiries.

Key responsibilities:

• Meet performance goals in patient satisfaction, accuracy, quality, and attendance
• Provide services to customers, acting as a patient advocate while handling complex information
• Utilize Optum systems to resolve customer needs and document interactions accurately

Required qualifications:

• High School Diploma / GED or equivalent work experience
• 2+ years of experience in a customer service-based role
• Proficiency in Microsoft Suite and ability to navigate multiple chat channels
• Typing speed of 40+ WPM
• Flexibility to work full-time with varying shift schedules, including potential overtime and weekends