Patient Support Coordinator

Job Summary

To support the operational needs of the Patient Support Team, the full-time Patient Support Enablement Coordinator will coordinate new client implementations, vendor integrations, and internal enhancements while ensuring accurate communication and resource availability for all Patient Support personnel in a remote environment.

Key responsibilities

• Serve as the primary liaison for new implementations, client transitions, and workflow changes impacting departmental operations
• Gather and synthesize implementation requirements, collaborating with leadership to assess impacts across Patient Support teams
• Translate implementation details into documentation and communication summaries for training and operational leadership

Required qualifications

• Bachelor's degree with 2-3 years of experience in healthcare operations, patient access, or related fields
• Strong experience with patient communication, customer service, and scheduling workflows
• Previous experience in training, quality assurance, or process improvement is preferred
• Proficiency with Microsoft Office Suite, Salesforce, and EMR platforms
• Ability to manage multiple projects and deadlines in a fast-paced environment