Patient Support Coordinator

Job Summary

To support a growing healthcare practice, the full-time Patient Support Coordinator will manage patient inquiries, coordinate care referrals, and ensure timely communication with patients and providers in a fully remote environment.

Key responsibilities:

• Manage general inquiries and appointment scheduling through various communication channels in a fast-paced contact center
• Coordinate care by obtaining pre-certifications and authorizations from insurance companies for services and referrals
• Track and reconcile patient referral orders, ensuring timely follow-up and communication with all parties involved

Required qualifications:

• High School Diploma or equivalent required; Medical Office Administration experience or Medical Assistant Certification preferred
• Two years of patient care coordination or scheduling experience, with one year of customer service experience
• Previous experience in occupational health or workers' compensation preferred
• Familiarity with EMR systems is a plus
• Bilingual skills are a plus but not required