Patient Support Operations Manager

Job Summary

Patient Support Operations Manager oversees daily program operations and client relationship management in a full-time role, providing leadership to a team of case managers and clinical nurses while driving program performance and operational excellence.

Key Responsibilities

• Lead and develop team members, setting clear expectations and driving accountability for performance
• Oversee call center operations, ensuring quality, accuracy, and compliance in patient interactions
• Analyze program performance data to identify trends and implement continuous improvement solutions

Required Qualifications

• Bachelor's degree or equivalent experience in patient support HUB programs and leadership roles
• 5-7+ years of experience in patient support HUB programs or healthcare services, including 3-5+ years in a leadership role
• Experience in call center management or operational leadership
• Strong understanding of payer reimbursement processes and patient affordability programs
• Proven ability to analyze performance metrics and implement process improvements