Patient Support Representative

Job Summary

A company is looking for a Patient Support Center Representative.

Key Responsibilities

• Meet performance goals in patient satisfaction, accuracy, quality, and attendance
• Provide services to internal and external customers, acting as a patient advocate while handling sensitive information
• Utilize company systems to address customer needs, including appointments, authorizations, and eligibility inquiries

Required Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 years of age or older
• 2+ years of experience in a customer service-based role
• Proficiency in Microsoft Suite and ability to navigate multiple chat channels
• Typing speed of 40+ WPM