Patient Support Representative

Job Summary

Patient Support Representative is a full-time position responsible for providing excellent customer service, scheduling appointments, and supporting the care team while working remotely within the U.S.

Key Responsibilities

• Serve as the first point of contact for patients, ensuring a positive experience
• Schedule appointments and procedures while documenting patient information in the Electronic Health Record (EPIC)
• Advise patients on insurance responsibilities and fulfill their needs using various computer and phone systems

Required Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• 1+ years of experience with Microsoft Office
• Ability to work any 8-hour shift during normal business hours of 8:00 AM - 5:00 PM PST, Monday - Friday