Patient Support Representative

Job Summary

Managing 40-50 inbound calls daily, the remote Patient Support Representative will assist patients with inquiries regarding services and orders while providing compassionate support and accurate information.

Key responsibilities

• Handle inbound calls with professionalism and empathy, addressing patient concerns and questions
• Complete data entry tasks accurately and in a timely manner while working towards daily and monthly performance metrics
• Participate in virtual meetings and maintain a professional presence in a dedicated workspace

Required qualifications

• Minimum of 2 years' experience in a call center environment
• At least 1 year of experience in the medical industry, with familiarity in medical terminology
• Experience or familiarity with respiratory equipment and patient support is preferred
• High school diploma or GED