Patient Support Representative

Job Summary

Working remotely in the Eastern, Central, or Mountain Time Zones, the full-time Patient Support Representative will manage patient inquiries, assist with complex information exchanges, and provide customer service support while adhering to performance goals and guidelines.

Key responsibilities:

• Meet performance goals in patient satisfaction, accuracy, quality, and attendance
• Provide services to customers involving complex and sensitive information while acting as a patient advocate
• Utilize Optum systems to resolve customer needs related to appointments, authorizations, claims, and benefits

Required qualifications:

• High School Diploma / GED or equivalent experience
• 2+ years of experience in a customer service-based role
• Proficiency in using Microsoft Suite and navigating multiple chat channels within Microsoft Teams
• Ability to type at a speed of 40+ WPM
• Flexibility to work full-time (40 hours/week) Monday-Friday during business hours, including occasional overtime, weekends, and holidays