Patient Support Representative

Job Summary

Working remotely in the Eastern, Central, or Mountain Time Zones, the full-time Patient Support Representative will manage patient inquiries, provide customer service, and assist with data entry while adhering to performance goals and departmental standards.

Key responsibilities:

• Meet performance goals related to patient satisfaction, accuracy, quality, and attendance
• Provide services to internal and external customers while acting as a patient advocate and resolving complex issues
• Utilize Optum systems to address customer needs, including appointments, authorizations, claims, and eligibility

Required qualifications:

• High School Diploma / GED or equivalent experience
• At least 2 years of experience in a customer service role
• Proficiency with Microsoft Suite and ability to navigate multiple chat channels within Microsoft Teams
• Typing speed of 40+ WPM
• Availability to work full-time, including potential overtime, weekends, and holidays