Patient Support Representative
Job Summary
Managing a high volume of inbound calls, the remote Patient Support Representative will assist patients with inquiries regarding services and orders, ensuring compassionate and professional communication while meeting daily and monthly performance goals.
Key responsibilities
- Handle 40-50 inbound calls daily, providing information and support to patients
- Accurately complete data entry tasks in a timely manner
- Work towards achieving daily and monthly metrics and KPI goals
Required qualifications
- Minimum of 2 years' experience in a call center environment
- At least 1 year of experience in the medical industry or familiarity with medical terminology
- Experience with respiratory equipment and patient support is preferred
- High school diploma or GED
Complete Job Description
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