Patient Support Representative

Job Summary

Working remotely in Eastern, Central, and Mountain Time Zones, the full-time Patient Support Center Representative will serve as the first point of contact for patients, ensuring a positive experience by scheduling appointments, verifying patient information, and providing assistance with insurance and referral inquiries.

Key responsibilities:

• Act as the initial contact for patients, setting a positive tone for their experience
• Schedule appointments and procedures while adhering to standard guidelines
• Document patient information in Electronic Health Records (EPIC) and assist with insurance-related queries

Required qualifications:

• High School Diploma / GED or equivalent experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• 1+ years of experience with Microsoft Office
• Ability to work any 8-hour shift during normal business hours of 8:00 am - 6:00 pm PST, Monday to Friday