Patient Support Specialist

Job Summary

A company is looking for a Patient Support Specialist - Hybrid.

Key Responsibilities

• Provide timely and accurate responses to inbound calls, emails, and other communications from customers
• Build rapport and establish positive relationships with patients by actively listening and empathizing with their needs
• Maintain detailed records of patient interactions and adhere to relevant policies and regulations

Required Qualifications

• High school diploma or equivalent
• 1-3 years' experience in customer service or call center operations
• Experience in the pharmaceutical or healthcare industry is preferred
• Bachelor's degree is desired
• Bilingual (English/Spanish) is a plus