Patient Support Specialist

Job Summary

A company is looking for a Patient Support Tier 1 Specialist.

Key Responsibilities

• Handle phone calls, emails, and SMS messages from patients regarding their prescriptions and the PHILRx process
• Utilize Zendesk to manage ticket and phone queues, and access the knowledgebase for patient inquiries
• Collaborate with team members and leadership to resolve patient issues and meet performance metrics

Required Qualifications

• Minimum 1 year of customer support experience, preferably in a call center
• Strong phone presence with exemplary customer service skills
• Capable of navigating multiple software systems and complex processes
• Good understanding of computers, hardware, and networks
• Adaptable to swift changes in a fast-paced environment