Patient Support Specialist

Job Summary

A company is looking for a Patient Support Specialist with experience in schizophrenia.

Key Responsibilities:

• Provide proactive phone, email, and chat support to clinical trial participants and site staff
• Manage inbound calls and conduct outbound calls to enhance participant engagement
• Be available to work during non-business hours, including evenings and weekends

Required Qualifications:

• High school diploma or GED with 3+ years of patient interaction experience, or a 4-year degree with 1+ year of experience
• Experience working with sensitive patient populations, particularly schizophrenia
• Strong organizational skills and adherence to best documentation practices
• Ability to work independently and collaboratively with various stakeholders
• Experience in the medical device industry or clinical trial settings is a plus