Patient Support Specialist

Job Summary

A company is looking for a Patient Support Specialist (Tier 1).

Key Responsibilities

• Handle incoming patient requests via calls, email, and chat
• Support patients with prescriptions, pharmacies, billing, documents, and general platform-related questions
• Escalate complex or unresolved cases to the appropriate internal teams

Required Qualifications

• Advanced (C1-C2) English proficiency
• 2+ years of experience in customer support, patient support, or a similar client-facing remote role
• Ability to stay professional in stressful or emotionally sensitive situations
• Availability to work evening shifts aligned with US time zones and flexibility for a non-standard 5-day schedule
• Readiness to work under a B2B contract model