Patient Support Specialist

Job Summary

A company is looking for a Patient Support Specialist - Hybrid.

Key Responsibilities

• Provide timely and accurate responses to inbound calls, emails, and other communications from customers
• Build rapport and establish positive relationships with patients by actively listening and empathizing with their needs
• Identify and resolve patient issues or escalate to appropriate internal teams as needed

Required Qualifications

• High school diploma or equivalent
• 1-3 years' experience in customer service, call center operations, or related fields
• Bachelor's degree (desired)
• Experience in the pharmaceutical or healthcare industry (desired)
• Bilingual (English/Spanish) and willingness to work flexible hours (desired)