Patient Support Specialist

Job Summary

To support a growing patient support team, the full-time Patient Support Specialist will field and resolve patient inquiries, triage support requests, and assist with scheduling and clerical tasks in a remote environment.

Key responsibilities

• Field and resolve overnight questions and support requests from patients and partners
• Respond to and triage inbound patient and partner questions via phone, email, and SMS
• Assist with real-time scheduling changes and support clerical work related to patient appointments

Required qualifications

• At least 3+ years of relevant experience in patient service or healthcare
• Experience with electronic health record (EHR) systems and healthcare software
• Experience coordinating with national labs such as Quest or Labcorp
• Strong organizational skills with attention to detail for accurate appointment documentation
• Ability to adapt to changing priorities in a fast-paced environment