Patient Support Specialist

Job Summary

Supporting patients and healthcare providers in a hybrid role, the Patient Support Specialist will respond to inquiries, build relationships, and resolve concerns while working remotely three days a week and onsite at the Morrisville, NC office two days a week.

Key responsibilities

• Respond to inbound calls, emails, and patient inquiries in a timely and professional manner
• Build strong relationships with patients, caregivers, and healthcare providers through active listening and empathy
• Document patient interactions accurately and maintain detailed records within the contact center system

Required qualifications

• High school diploma or equivalent required
• 1-3 years of experience in customer service or call center operations
• Flexibility to work adjusted schedules or additional hours as needed
• Strong verbal and written communication skills