Patient Support Specialist

Job Summary

Connecting with potential and existing patients, the full-time Patient Support Specialist will conduct intake calls, educate patients about services, and schedule appointments in a remote setting from 9:30am to 6pm PST.

Key responsibilities

• Conduct outbound and inbound calls to explain services and assist with enrollment or scheduling
• Complete short intake forms to accurately collect demographic, eligibility, and clinical information
• Meet or exceed daily, weekly, and monthly performance goals related to calls made and appointments scheduled

Required qualifications

• 1-2 years of experience in a contact center, customer service, or patient access role
• Bilingual (English-Spanish), both oral and written, is required
• Ability to meet or exceed performance quotas in a structured environment
• Proficiency with basic computer applications (CRM, scheduling systems, or EHRs preferred)
• Strong interpersonal and listening skills; ability to engage compassionately and build trust quickly