Patient Support Specialist

Job Summary

To enhance the non-clinical patient experience in oncology care, the permanent remote Patient Support and Intake Specialist will guide patients through onboarding, treatment scheduling, and ongoing support while ensuring timely and compassionate assistance.

Key responsibilities:

• Develop and manage the patient onboarding process, ensuring all required documentation is completed promptly
• Contact newly referred patients to explain services and enhance patient-facing materials such as welcome packs and introductory emails
• Operate a dedicated support line and manage communication channels, resolving scheduling barriers to prevent delays or cancellations

Required qualifications:

• Experience in patient support, care coordination, or healthcare scheduling
• Familiarity with healthcare privacy regulations (e.g., HIPAA) and handling protected health information
• Proficiency in platforms such as HubSpot, Salesforce, Zendesk, or Epic
• Relevant qualifications in healthcare administration, social care, psychology, or a related field
• Experience supporting cancer patients or those with chronic illnesses