Patient Support Specialist

Job Summary

To support a growing telehealth initiative, the part-time Patient Support Specialist will engage with patients to facilitate access to care, resolve prescription barriers, and coordinate with healthcare providers while working remotely.

Key responsibilities

• Resolve issues related to prescriptions and insurance/pharmacy authorizations
• Interact and problem-solve with multi-disciplinary teams to deliver patient-centered care
• Complete professional documentation and maintain confidentiality and compliance standards

Required qualifications

• Experience in delivering patient experience or customer support in a healthcare or telehealth setting
• Knowledge of patient advocacy, obtaining prior authorizations, and maintaining patient records
• Strong organizational skills with a keen eye for detail
• Ability to work autonomously and collaboratively within established procedures
• Flexibility to work evenings and weekends as needed