Patient Support Supervisor
Job Summary
Leading a team of Patient Support Specialists, the full-time Patient Support Supervisor will oversee daily operations, monitor performance, and ensure the delivery of compassionate support to patients, all while working remotely.
Key Responsibilities
- Provide day-to-day leadership and supervision to a team of Patient Support Specialists
- Monitor team performance against established productivity, quality, and patient experience expectations
- Handle and resolve escalated patient concerns, ensuring timely and appropriate resolution
Required Qualifications
- High school diploma or GED required
- 3+ years of customer service, healthcare, patient access, call center, or related experience
- Previous leadership, supervisory, team lead, or coaching experience
- Proficiency with Microsoft Office and electronic health record systems
- Ability to analyze performance data and identify trends and opportunities for improvement
Complete Job Description
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