Patient Support Team Lead

Job Summary

A company is looking for a Patient Support Team Lead.

Key Responsibilities

• Manage and coach Patient Support Specialists, conducting performance reviews and skills development
• Oversee eligibility list outreach and inbound patient call workflows to ensure timely and efficient patient engagement
• Track KPIs and prepare operational summaries to refine workflows and improve patient experience

Required Qualifications

• 3-5+ years in healthcare operations, patient access, call center, or care coordination, with preference for call center management experience
• 1-2+ years in people management or team leadership
• Experience with Medi-Cal, ECM, CalAIM, or community-based programs preferred
• Strong operational management and workflow design skills
• Experience with CRM, scheduling systems, or care management platforms