Pay Support Specialist

Job Summary

A company is looking for a Pay Support Specialist to provide excellent customer support to homeowners using Vantaca Pay.

Key Responsibilities

• Deliver excellent customer service by adhering to service level agreements
• Monitor and resolve incoming support ticket requests
• Collaborate with team members to find solutions for client issues

Required Qualifications

• Bachelor's degree or equivalent experience in software support, IT, accounting, finance, or related fields
• Familiarity with Windows-based computer systems and mobile platforms
• Ability to work in a fast-paced environment
• Experience in troubleshooting and problem-solving
• Understanding of quality customer experience and support for client relationships