Payment Assistance Specialist

Job Summary

A company is looking for a Payment Assistance Specialist who will manage communication with borrowers regarding delinquent accounts.

Key Responsibilities

• Communicate with borrowers to collect payments and provide account updates
• Offer information on mortgage assistance programs and alternatives to foreclosure
• Maintain compliance with regulatory requirements related to collections

Required Qualifications

• High School diploma
• Prior administrative experience
• Prior call center or phone service experience
• Ability to use applicable computer systems, including Microsoft Office
• Experience in cash management and basic mathematical concepts