Payment Operations Manager

Job Summary

A company is looking for a Payment Operations Manager to oversee the activation and utilization of its integrated payment solution, TowPay.

Key Responsibilities

• Own the post-sale activation pipeline for TowPay and drive activation with assigned accounts
• Drive adoption of TowPay across various transaction types and develop engagement strategies for underutilizing accounts
• Act as the liaison for chargeback disputes and fraud management, ensuring risk policies are communicated effectively

Required Qualifications

• 6-10 years of experience in payments or payment operations
• Hands-on experience with integrated payments in a vertical SaaS environment
• Proven track record of driving payment adoption and utilization
• Familiarity with chargeback and fraud management processes
• Strong cross-functional collaboration skills across various teams