Payment Operations Manager

Job Summary

Leading the optimization of operational programs for debit card operations, the remote Payment Operations Manager will manage fraud prevention strategies, enhance supply chain efficiency, and serve as the primary liaison with bank partners and card processors.

Key responsibilities

• Serve as the primary point of contact for all debit card operations, addressing inquiries and issues from internal and external stakeholders
• Collaborate with the Product team on the design and implementation of debit card pilots and new payment initiatives
• Proactively identify and implement opportunities to streamline processes and improve the efficiency of debit card operations

Required qualifications

• 5+ years of relevant experience in payment operations or debit cards
• Understanding of relevant regulations related to debit card operations and payment processing (e.g., PCI DSS, KYC/AML)
• Strong analytical skills with the ability to interpret complex data sets to identify fraud patterns and trends
• Experience developing and utilizing data-driven fraud strategies
• Proficiency in data analysis and reporting tools (e.g., Excel, SQL, or specific fraud analysis platforms)