Payment Operations Specialist

Job Summary

A company is looking for a Payments Operations Specialist to support their Payments-as-a-Service operations.

Key Responsibilities

• Act as the primary point of contact for merchant and internal inquiries, ensuring timely communication
• Maintain accurate merchant records and perform data entry with high precision
• Support reporting processes and assist with payment operations, including ACH returns and transaction monitoring

Required Qualifications

• Bachelor's degree in Finance, Business, Accounting, or related field
• 3+ years of experience in payment operations, merchant support, or financial services
• Proficiency in Excel for operational reporting and data validation
• Ability to follow structured processes and escalate exceptions appropriately
• Experience with ACH returns, chargebacks, or transaction monitoring is preferred