Payment Processing Director

Job Summary

A company is looking for a Payment Processing Director to develop and supervise the quality, performance, and productivity of the Payment Processing Department.

Key Responsibilities

• Manage the payment processing department, including staff performance, project assignments, and process improvements
• Develop and maintain department standards, policies, and procedures while enhancing customer satisfaction
• Coach and train staff, monitor service levels, and perform audits to ensure data integrity and accuracy

Required Qualifications

• 5 years of experience in a Call/Contact Center environment, with management experience in a customer-focused team
• Bilingual in English/Spanish preferred
• Strong understanding of payment processing and customer service metrics
• Proficient in MS Office applications such as Word, Excel, and Outlook
• Ability to train employees and evaluate their performance in a fast-paced environment