Payment Services Support Specialist

Job Summary

A company is looking for a Payment Services Support Specialist to provide customer assistance and resolve technical issues.

Key Responsibilities:

• Utilize various communication channels to assist customers
• Document case details for customer interactions and escalations
• Maintain knowledge of technology offerings and participate in on-call rotations

Required Qualifications:

• High school diploma or equivalent
• Preferred: Associate degree in computer information technology or related experience
• Two years of relevant technical support or customer service experience
• Experience with credit card terminals or POS equipment
• Knowledge of credit card processing authorization and settlement processes