Payment Specialist

Job Summary

A company in the insurance industry is seeking a Payment Specialist.

Position Responsibilities:

• Verify the accuracy of premium processing by placing and receiving phone calls from field force representatives, employers, and customers
• Reconcile group and/or individual disability and Statutory payments, and review disability and absence claim files for variances
• Handle service requirements from various sources associated with complex accounts, and communicate internally and externally with policyholders, associates, coordinators, and various departments to obtain additional information or confirm changes

Qualifications:

• High School Diploma or Equivalent
• 2-5 years of work-related experience
• Proficiency using Microsoft Office Suite software
• Familiarity with Aflac Group accounts as it relates to billing procedures, plan codes, and premiums
• Advanced knowledge of principles and processes for providing customer and personal services