Payment Support Manager

Job Summary

To support seamless payment processing, the full-time Senior Payment Support Manager will own end-to-end technical configurations for merchant payment integrations, ensuring compliance and reliability while working remotely.

Key responsibilities

• Intake and prioritize configuration change requests, translating business constraints into executable payment configurations
• Plan and execute validation processes, coordinating production launches and providing L3 support for configuration-related issues
• Analyze logs and transactions to ensure configuration stability, maintaining documentation and acting as a subject-matter expert for Payment Gateway configurations

Required qualifications

• Minimum 2+ years of experience in payment integrations configurations or similar roles
• Strong understanding of JSON and XML, with hands-on experience in REST clients and API contract validation
• Working knowledge of SQL/PostgreSQL for data validation and diagnostics
• Experience with webhooks/callbacks verification and troubleshooting
• Solid understanding of payment flows, including authorization, capture, settlement, refund, and void