Payments Activation Specialist

Job Summary

A company is looking for a Payments Activation & Retention Specialist.

Key Responsibilities

• Own the activation process from merchant approval through first transaction and beyond
• Proactively contact merchants to confirm delivery, schedule installation, and guide setup
• Monitor activation and retention metrics, engaging at-risk merchants to understand and address issues

Required Qualifications

• 2+ years of experience in payments operations, onboarding, or account management
• Strong organizational and follow-up skills with the ability to manage a high-volume portfolio
• Familiarity with terminal setup, merchant underwriting, and payment processing workflows
• Experience using Salesforce, Stripe Dashboard, and analytics tools for reporting
• Ability to collaborate cross-functionally with Sales, Ops, and Risk teams